On September 24, 2009, Luis E. Viera presented  an educational program  for over 50 claims professionals at The Hartford in Tampa, Florida on the topic of  Negotiation  Strategies  for Claims Adjusters.  The presentation by Mr. Viera specifically addressed a variety of issues in negotiations, including the  pre-suit investigation which is necessary  for informed negotiations, responding to Florida Statute 624.155/civil remedies notices, pre-suit mediations, and dealing effectively with unrepresented Plaintiffs in the pre-suit period.  If you would like a copy of the course outline, please contact  Mr. Viera directly.